Refund policy
Return & Refund Policy
Because our products are perishable food items, we do not accept returns.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@snglcollective.com with your order number and a photo. We’ll make it right with a replacement or refund.
Damages and Issues
Please inspect your order upon arrival and reach out right away if anything is off. We’ll review the issue and resolve it as quickly as possible.
Non-Returnable Items
We do not accept returns or refunds for:
- Change of mind
- Orders marked as delivered
- Minor packaging issues that do not affect product quality
- Sale items or gift cards
Exchanges
We do not offer exchanges. If there’s an issue with your order, contact us and we’ll take care of it.
Refunds
If approved, refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.
If you have not received your refund after this timeframe, please contact us at hello@snglcollective.com.